Technical Support
From self-service mode to getting in touch with the product experts, we will guide you through the several tiers of tech support to help you show your customers that you are ready to go that extra mile to amaze them.
Are your technical issues standard or more complex, requiring more sophisticated troubleshooting procedures? Do you need high-level support for large scale, large impact cases? Maybe you are looking for engineering services including testing, product level resolution management or lab services.
Our highly skilled and experienced team is the answer. We can help you with the right tools, the right channels, and the right people. Our commitment is to use our focus on innovation and continuous improvement to make this journey simpler, safer, and faster.
We offer support at multiple tiers of service:
- Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering environments)
- Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
- Experience in wide range of industries: Consumer Electronics, telecommunications, E-commerce, Retail, Automotive, and New Economy companies
- Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Automotive, and New Economy companies
- Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the CX
Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High-level support for large-scale, large-impact enterprise issues and cases; Tier 4 - Engineering services, including testing, product level resolution management, and lab services
This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Os cookies necessários ajudam a tornar um website útil, permitindo funções básicas, como a navegação e o acesso à página para proteger áreas do website. O website pode não funcionar corretamente sem estes cookies.
Os cookies de preferência permitem que um website memorize as informações que mudam o comportamento ou o aspeto do website, como o seu idioma preferido ou a região em que se você encontra.
Os cookies de estatística ajudam os proprietários de websites a entenderem como os visitantes interagem com os websites, recolhendo e divulgando informações de forma anónima.
Os cookies de marketing são utilizados para seguir os visitantes pelos websites. A intenção é exibir anúncios que sejam relevantes e apelativos para o utilizador individual e, logo, mais valiosos para os editores e anunciantes independentes.