We can help our clients accelerate their brand through digital transformation.
Over the years, we have developed a comprehensive set of digital platforms that support our digital transformation projects.
In this increasingly complex world, we provide our clients with the platforms and frameworks that we have built, combined with a Lean Six Sigma approach.
Voice of customer analytics
Advanced analytics
Applied intelligence
Reporting
Omnichannel Contact Center
Seamlessly integrate and operate technologies to manage channels, monitor contact center and develop agents.
TP Client Unique solution that combines omnichannel customer interaction management and workflow
TP Observer Real time floor management and security monitoring solution
TP Pulse Mobility platform offering real time dashboard, provides powerful, user friendly dashboards showing forecasted versus actual figures for key business metrics
TP Simulations Enterprise knowledge capture / simulation software that enables process transitions through quick, accurate and effective knowledge transfer
TP Gamification Gamification platform for the reward and recognition of successful behaviours and outcomes, introducing game theory and real time recognition on the operations floor
Analytics & AI
Apply analytics to interactions and processes, designing action plans based on insights.
TP Prompto Analytics Tool for analysing voluminous, unstructured text data & providing sentiment analysis, word cloud & more
TP Recommender Analytics platform that recommends Next Best Alternative products and services by understanding customer buying patterns and behaviours using historical data
TP Insights Interactive analytics platform with advanced visualization enabling simpler and faster data interpretation
Analytics & AI
Apply analytics to interactions and processes, designing action plans based on insights.
TP Prompto Analytics Tool for analysing voluminous, unstructured text data & providing sentiment analysis, word cloud & more
TP Recommender Analytics platform that recommends Next Best Alternative products and services by understanding customer buying patterns and behaviours using historical data
TP Insights Interactive analytics platform with advanced visualization enabling simpler and faster data interpretation
Intelligent Automation
Identify and implement automation opportunities that improve customer satisfaction and productivity.
TP Automation TP Automation Methodology evaluates processes against key success criteria, ensuring that all automation programs align with business objectives & goals
TP Bot Natural language processing bots integrate dialogues in customer chats, solving queries or transactions and handing the interaction to live agents for more complex interaction and deeper engagement
Automation Capabilities
• Digital transformation of processes through automation
• Assisted and unassisted bots, chat bots, cognitive automation with machine learning
• Pool of experts in automation in Digital Center of Excellence and local digital transformation teams
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