About us

About us

Teleperformance is a strategic partner of the largest companies in the world, obtaining solutions and adding to the customer experience in each interaction.

Teleperformance in Portugal, a part of the Teleperformance Group, is the largest independent company working in Portugal in the outsourcing area of Customer Experience and Contact Center Management, offering an omnichannel experience to consumers of leading global companies.

Our goal is to provide an excellent experience for all customers based on thoughtful leadership, always focusing on each and every interaction. Because all interactions are important, our mission is to make the customers feel special after each contact while, at the same time, inspiring the great brands that work with us in a continuous flow of innovation. The values of Integrity, Respect, Professionalism, Innovation, and Commitment are part of our DNA.

Customer experience management, technical support, debt collection call center services.


Customer acquisition (B2C sales, B2B sales, database creation, traffic generation, record classification)


Up-selling and cross-selling, affinity and loyalty programmes.


Market studies and e-Government solutions in areas such as municipal water services, health, and various public institutes

For more than 40 years, we have been learning from all and any interaction, serving in many countries and segments, because each one is special.

For more than 40 years, we have been learning from all and any interaction, serving in many countries and segments, because each one is special.

We are interaction specialists, and this gives us the advantage of providing a superior customer experience in each contact.

We constantly investing in Research & Development, so that we are able to gain insight into customers' thoughts, behaviors, and needs - in different countries, sectors, channels, and generations. Our knowledge, technology and expertise in this market, built on years of experience, make it possible for us to successfully guarantee special interactions around the world.

 

  • Much more than a bridge between customers and brands.
    We bring a strategic vision so as to increase the loyalty and value of your customer base, from solutions to getting it done.
  • An efficient and unique operation, no matter where.
    With global best practices, learning and evolving with every interaction, we secure billions of customer connections every year, in every channel, and so we have a deep understanding of local markets.
  • The right answer through the right channel, at the right time.
    Knowledge of customer behavior through multiple analyses allows us to provide worthwhile information that can be used to reinforce products and services, ensuring real results for companies.
  • Emotional intelligence and empathy bring happiness.
    In terms of integrated Technology and AI, we strengthen the team's performance, drawing attention to the human element. We carry out strategic operations in a precise and timely manner, no matter where, while continuing to be flexible and maintaining the highest safety standards.
  • Valuable relationships between businesses and customers.
    We make our teams an extension of each of our partners and turn them into interaction specialists who can have a positive impact on the brands and so make a difference.
  • Interact to move the world.
    Each one can build opportunities to improve, rebuild and renew trust. That's why we work to make a difference in people's lives, every day.