Self-service and Infrastructure

Self-service and Infrastructure

You will have the ability to quickly increase capacity, quality, and performance, without adding capital expense or management overhead.

Teleperformance’s Contact Center on Demand gives you the ability to have a flexible contact center solution, without adding capital expense or management overhead.

Our solution delivers an adaptable alternative to the contact center: the ability to quickly increase capacity, quality, and performance.

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What do we offer?

  • Channel Synchronization

    Intelligent omnichannel routing and queuing; estimated wait time and call back options.

  • Agent Management

    Intelligent, omnichannel agent desktop; screen pop (phone and email).

  • Operational Insights

    Robust monitoring, reporting, and analytics; quality monitoring; workforce management.

  • Resiliency and Support

    Fully redundant, carrier-class platform; 24 x 7 x 365 NOC support; SLAs.

 

A robust and highly scalable contact center platform


On-demand CRM from RightNow


Optional access to skilled Teleperformance agents


Contact center technology and management tools from TP