Teleperformance’s Contact Center on Demand gives you the ability to have a flexible contact center solution, without adding capital expense or management overhead.
Our solution delivers an adaptable alternative to the contact center: the ability to quickly increase capacity, quality, and performance.
Intelligent omnichannel routing and queuing; estimated wait time and call back options.
Intelligent, omnichannel agent desktop; screen pop (phone and email).
Robust monitoring, reporting, and analytics; quality monitoring; workforce management.
Contact center technology and management tools from TP