Contact Center

Contact Center

Your customers will be contacting an environment perfectly tuned to ensure the right services at the right time to increase business results, loyalty, and repurchasing.

To bring the right solution to each customer, we help you define the
best customer service strategy and deploy an efficient and unique
operation to handle each interaction, no matter the location.

Customer Care

• New Product/Service Sales/Subscriptions (with cross-sell/up-sell options)
• Billing Explanations or Payment Applications
• Technical Assistance
• Problem Solving/Complaint Handling
• Pro-Active Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on)

Customer Care

Customer Care

• New Product/Service Sales/Subscriptions (with cross-sell/up-sell options)
• Billing Explanations or Payment Applications
• Technical Assistance
• Problem Solving/Complaint Handling
• Pro-Active Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on)

Technical Support

Technical Support

• Deliver multilingual communications across a wide variety of channels, aided by automation
• Manage and coordinate corrective action processes
• Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments)
• Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution

We offer support at multiple service levels:
Level 1 – solutions to standard problems through proven processes
Level 2 – addressing more complex problems through guidance by telephone, problem resolution by remote control access, or onsite repair
Level 3 – high-level support for atypical and critical cases

Sales

• Lead Generation and Appointment Scheduling
• Data Verification Services
• Cross-Selling and Up-Selling
• Customer Retention and Loyalty Management
• Win-Back Programs and Surveys
• Accounts Receivable Management

Sales

Sales

• Lead Generation and Appointment Scheduling
• Data Verification Services
• Cross-Selling and Up-Selling
• Customer Retention and Loyalty Management
• Win-Back Programs and Surveys
• Accounts Receivable Management

Credit and Collection

Credit and Collection

• Our experienced Accounts Receivable Management team quickly contacts customers
• Identify the cause of non-payments and implements a contingency payment plan
• First-party collections
• Third-party collections
• Primary and secondary recovery services
• Welcome calls
• Non-voice BPO services

 

We provide a wide range of omnichannel solutions, delivering a high level of accessibility, reliable information and care for your customers from the first contact.

Contact Us

We provide a wide range of omnichannel solutions, delivering a high level of accessibility, reliable information and care for your customers from the first contact.

Contact Us